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608-838-6650 biz@graphiteas.com

Support Engineer

If you are an IT professional with extensive experience with Apple workstations and networks, this may be the job for you!

Job Description – Apple Support Engineer – Full Time Primary Job

Responsibilities:

  • Provide computer and software support and training, virus removal or other cleanup services.
  • Provide remote support or onsite support to residential and business customers.
  • Field incoming support calls.
  • Diagnose and troubleshoot Mac, Network, Printer and Software issues on a variety of platforms.
  • Provide solutions-based consults and sales for business and pro customers.
  • Deploy new computers, networks, security systems and other customer solutions on-site in a timely and professional manner.
  • Initiate, document, and update our Service Repair Order (SRO) system.
  • Provide maintenance and update via MDM and Remote maintenance software for business and pro customers
  • Address support requests based on a work queue system.
  • Communicate with customers regularly.
  • Maintain a clean work area at the end of the day.

Required Skills:

  • Mac OS and iOS experience
  • Responsive, attentive to detail, and able to communicate effectively.
  • Desire to work within a team, and the ability to work independently
  • Excellent problem-solving skills and ability to stay current on best solutions
  • Self-Driven, able to learn new skills and hardware sometimes with minimal guidance.
  • Must have own transportation and be willing to work occasionally on nights and weekends
  • Must be able to self-manage projects with minimal supervision
  • Ability to lift up to 35 lbs.
  • Ability to work on ladders and in cramped spaces.

 

Highly Desirable Skills:

  • Previous experience performing Apple support.
  • Apple Certifications.
  • Experience with Ethernet/Wireless networks, including advanced routing.
  • Remote and on-site support capabilities.

This is a full-time position. Compensation will depend on the blend of required skills, highly desirable skills, and proven accomplishments. Please, no phone calls about this job posting! You will be contacted if we feel a phone interview is necessary after reviewing submissions.

If you are an IT professional with extensive experience with Apple workstations and networks, this may be the job for you!

Job Description – Apple Support Engineer – Full Time Primary Job

Responsibilities:

  • Provide computer and software support and training, virus removal or other cleanup services.
  • Provide remote support or onsite support to residential and business customers.
  • Field incoming support calls.
  • Diagnose and troubleshoot Mac, Network, Printer and Software issues on a variety of platforms.
  • Provide solutions-based consults and sales for business and pro customers.
  • Deploy new computers, networks, security systems and other customer solutions on-site in a timely and professional manner.
  • Initiate, document, and update our Service Repair Order (SRO) system.
  • Provide maintenance and update via MDM and Remote maintenance software for business and pro customers
  • Address support requests based on a work queue system.
  • Communicate with customers regularly.
  • Maintain a clean work area at the end of the day.

Required Skills:

  • Mac OS and iOS experience
  • Responsive, attentive to detail, and able to communicate effectively.
  • Desire to work within a team, and the ability to work independently
  • Excellent problem-solving skills and ability to stay current on best solutions
  • Self-Driven, able to learn new skills and hardware sometimes with minimal guidance.
  • Must have own transportation and be willing to work occasionally on nights and weekends
  • Must be able to self-manage projects with minimal supervision
  • Ability to lift up to 35 lbs.
  • Ability to work on ladders and in cramped spaces.

 

Highly Desirable Skills:

  • Previous experience performing Apple support.
  • Apple Certifications.
  • Experience with Ethernet/Wireless networks, including advanced routing.
  • Remote and on-site support capabilities.

This is a full-time position. Compensation will depend on the blend of required skills, highly desirable skills, and proven accomplishments. Please, no phone calls about this job posting! You will be contacted if we feel a phone interview is necessary after reviewing submissions.

Apply now!

 

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