Due to overwhelming demand we have implemented an Appointment Only policy!
Walk-In service is not accepted at this time!
Please visit our reservations page to schedule an appointment or call: 608-838-6650
As an Apple Premier Partner, we can provide service for any Apple product, regardless of age or warranty status. Stop in or call us if your Mac is running slow, your iPhone won’t power on, or your iPad Apps crash. If you are having problems, our talented, certified staff can solve them.
Service Rate Schedule
|Diagnostics (in-store)||$99||Fee is applied towards the labor of the repair or waived if repair is covered by warranty.|
|Quick Fix (in-store)||$25||Issues resolved within 10-20 minutes with no parts used.|
|Apple Warranty Service||-||Covered by Apple|
|Bench Repair (in-store)||$99/hr||Billed in 15 minute increments, 3-5 day turnaround is typical|
|Emergency Service Fee||$199||Front of the line service. A technician will reach out within 4 business hours with an update.|
|On-Site Service||$125/hr||Minimum 1 hour, Available within 50 miles|
|Off-Hours Service (7PM-8AM)||$250||2 x on-site rate - also available on holidays and all day Saturday and Sunday|
|Travel Expense||$125/hr||At hourly rate for one direction only|
|Data Transfer||$99-$249||Pricing based on model, backup, and condition|
|Data Recovery Tier 1||$199||Graphite Attempts to recover data using software methods|
|Data Recovery Tier 2||$399||Graphite Attempts to recover data using advanced imaging tools|
|Data Recovery Tier 3||$999 and up||Graphite facilitates a lab recovery attempt|
|Repair Parts Warranty||-||90 days (standard)|
|Premium Setup & One on One||$129/hr||
* User Account Configuration
* Email Configuration - Understanding Pop and IMAP Mail
* BookMarks Configuration
* Understanding Your Apple ID
* Understanding and Managing iCloud
|Guidance Bar||$60/hr||Prescheduled one-on-one training for MacOS and iOS|
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