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608-838-6650 biz@graphiteas.com

Mac / iOS Service Technician

If you are a Apple enthusiast with some technical skills, this may be the job for you!

Job Description – Mac / iOS Service Technician – Full Time

Primary Job Responsibilities:

  • Provide computer repair, virus removal or other cleanup services.
  • Provide remote support or onsite support to residential customers.
  • Field incoming service calls.
  • Diagnose and troubleshoot Apple computer and iOS hardware and software.
  • Perform repairs on Apple computer and iOS hardware and software.
  • Initiate, document, and update our Service Repair Order (SRO) system.
  • Address repairs based on a work queue system.
  • Communicate with customers regularly (diagnosis, solutions, options, ready for pick-up, etc.)
  • Maintain a clean work area at the end of the day.

Required Skills:

  • Mac OS and iOS experience
  • Responsive, attentive to detail, and able to communicate effectively
  • Desire to work within a team, and the ability to work independently
  • Excellent technology problem solving skills and ability to stay current on best solutions
  • Already certified or desire to become certified in Mac OS, iOS and other hardware.
  • Must have own transportation and be willing to work occasionally on nights and weekends
  • Must be able to self-manage projects with minimal supervision

Highly Desirable Skills:

  • Previous experience performing Apple service.
  • Apple Certifications.
  • Experience with Ethernet/Wireless networks.
  • Remote and on-site support capabilities.

This is a full-time position. Compensation will depend on the blend of required skills, highly desirable skills, and proven accomplishments. Please, no phone calls about this job posting! You will be contacted if we feel a phone interview is necessary after reviewing submissions.

Mac / iOS Service Technician

If you are a Apple enthusiast with some technical skills, this may be the job for you!

Job Description – Mac / iOS Service Technician – Full Time

Primary Job Responsibilities:

  • Provide computer repair, virus removal or other cleanup services.
  • Provide remote support or onsite support to residential customers.
  • Field incoming service calls.
  • Diagnose and troubleshoot Apple computer and iOS hardware and software.
  • Perform repairs on Apple computer and iOS hardware and software.
  • Initiate, document, and update our Service Repair Order (SRO) system.
  • Address repairs based on a work queue system.
  • Communicate with customers regularly (diagnosis, solutions, options, ready for pick-up, etc.)
  • Maintain a clean work area at the end of the day.

Required Skills:

  • Mac OS and iOS experience
  • Responsive, attentive to detail, and able to communicate effectively
  • Desire to work within a team, and the ability to work independently
  • Excellent technology problem solving skills and ability to stay current on best solutions
  • Already certified or desire to become certified in Mac OS, iOS and other hardware.
  • Must have own transportation and be willing to work occasionally on nights and weekends
  • Must be able to self-manage projects with minimal supervision

Highly Desirable Skills:

  • Previous experience performing Apple service.
  • Apple Certifications.
  • Experience with Ethernet/Wireless networks.
  • Remote and on-site support capabilities.

This is a full-time position. Compensation will depend on the blend of required skills, highly desirable skills, and proven accomplishments. Please, no phone calls about this job posting! You will be contacted if we feel a phone interview is necessary after reviewing submissions.

Apply now!

 

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