608-838-6650 biz@graphiteas.com

SERVICE

As an Apple Premier Partner, we can provide service for any Apple product, regardless of age or warranty status. Stop in or call us if your Mac is running slow, your iPhone won’t power on, or your iPad Apps crash. If you are having problems, our talented, certified staff can solve them.

Service Rate Schedule

Diagnostics (in-store)  $99  Fee is applied towards the labor of the repair or waived if repair is covered by warranty.
Quick Fix (in-store) $25 Issues resolved within 10-20 minutes with no parts used.
Apple Warranty Service -  Covered by Apple
Bench Repair (in-store) $99/hr  Billed in 15 minute increments, 3-5 day turnaround is typical
Emergency Diagnostics +$60  Additional $60 (may not always be available)
On-Site Service $125/hr  Minimum 1 hour, Available within 50 miles
Off-Hours Service (7PM-8AM) $250  2 x on-site rate - also available on holidays and all day Saturday and Sunday
Travel Expense $125/hr  At hourly rate for one direction only
Data Transfer $49-$99  Pricing based on model, backup, and condition
Data Recovery Tier 1 $199  Graphite Attempts to recover data using software methods
Data Recovery Tier 2 $399  Graphite Attempts to recover data using advanced imaging tools
Data Recovery Tier 3 $999 and up  Graphite facilitates a lab recovery attempt
Repair Parts Warranty -  90 days (standard)
Premium Setup & One on One $129/hr
* User Account Configuration
* Email Configuration - Understanding Pop and IMAP Mail
* BookMarks Configuration
* Understanding Your Apple ID
* Understanding and Managing iCloud
Guidance Bar $60/hr  Prescheduled one-on-one training for MacOS and iOS

Contact Graphite Service

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