Apple Repair Service

Service Rate Schedule

Diagnostics (in-store)  $99  Fee is applied towards the labor of the repair or waived if repair is  covered by warranty.
Liquid Damage Diagnostics (in-store)  $149  Liquid Damage Diagnostic – Priority Diagnosis and Removal of Corrosion
Apple Warranty Service  Covered by Apple
Bench Repair (in-store) $99/hr  Minimum 1/2 hour, 2-3 day turnaround is typical
Emergency Diagnostics +$60  Additional $60 (may not always be available)
On-Site Service $125/hr  Minimum 1 hour, Available within 50 miles
Off-Hours Service (7PM-8AM) $250  2 x on-site rate – also available on holidays and all day Saturday and  Sunday
Travel Expense $125/hr  At hourly rate for one direction only
Data Transfer $49  Mac to Mac
Data Transfer $99  PC to Mac, Power PC Mac to Mac
Data Transfer $49  PC to Mac (Only one folder migrated)
Data Recovery Tier 1 $99  Graphite Attempts to recover data using software methods
Data Recovery Tier 2 $399  Graphite Attempts to recover data using advanced imaging tools
Repair Parts Warranty  90 days (standard)
Premium Setup & One on One $129/hr

 * User Account Configuration

* Email Configuration – Understanding Pop and IMAP Mail

* BookMarks Configuration

* Understanding Your Apple ID

* Understanding and Managing iCloud

 

Diagnostics

Zoom-iconOur Apple®      Certified Technicians will diagnose your problem and determine the best course of action for you to take to optimize your Mac®.  Diagnostic fees are put towards repair or replacement cost.

Repair

Wrench-iconGraphite offers full in and out of warranty repairs for your Apple computer. Our Apple® Certified Technicians will fix it right and the work will be backed by Apple® or Graphiteʼs 90 day warranty.

Data Recovery

Life-Saver-iconLosing important files or pictures can be devastating. We can recover lost data in most cases. There is always a possibility your data is not recoverable, in which case, we will give you an estimate for hardware recovery.

Data Transfer

move-file-iconTransferring your data properly to your new computer or new hard drive can be a daunting task. Our technicians will ensure it is transferred properly while reducing the risk of losing valuable data.

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