Service Rate Schedule
|Diagnostics (in-store)||$99||Fee is applied towards the labor of the repair or waived if repair is covered by warranty.|
|Liquid Damage Diagnostics (in-store)||$149||Liquid Damage Diagnostic – Priority Diagnosis and Removal of Corrosion|
|Apple Warranty Service||–||Covered by Apple|
|Bench Repair (in-store)||$99/hr||Minimum 1/2 hour, 2-3 day turnaround is typical|
|Emergency Diagnostics||+$60||Additional $60 (may not always be available)|
|On-Site Service||$125/hr||Minimum 1 hour, Available within 50 miles|
|Off-Hours Service (7PM-8AM)||$250||2 x on-site rate – also available on holidays and all day Saturday and Sunday|
|Travel Expense||$125/hr||At hourly rate for one direction only|
|Data Transfer||$49||Mac to Mac|
|Data Transfer||$99||PC to Mac, Power PC Mac to Mac|
|Data Transfer||$49||PC to Mac (Only one folder migrated)|
|Data Recovery Tier 1||$99||Graphite Attempts to recover data using software methods|
|Data Recovery Tier 2||$399||Graphite Attempts to recover data using advanced imaging tools|
|Repair Parts Warranty||–||90 days (standard)|
|Premium Setup & One on One||$129/hr||
* User Account Configuration
* Email Configuration – Understanding Pop and IMAP Mail
* BookMarks Configuration
* Understanding Your Apple ID
* Understanding and Managing iCloud
Our Apple® Certified Technicians will diagnose your problem and determine the best course of action for you to take to optimize your Mac®. Diagnostic fees are put towards repair or replacement cost.
Graphite offers full in and out of warranty repairs for your Apple computer. Our Apple® Certified Technicians will fix it right and the work will be backed by Apple® or Graphiteʼs 90 day warranty.
Losing important files or pictures can be devastating. We can recover lost data in most cases. There is always a possibility your data is not recoverable, in which case, we will give you an estimate for hardware recovery.
Transferring your data properly to your new computer or new hard drive can be a daunting task. Our technicians will ensure it is transferred properly while reducing the risk of losing valuable data.